Responsible Gambling
Responsible gambling tools help reduce harm by limiting time and spend and enabling stronger restrictions when needed. If gambling stops being recreational or you feel out of control, stop and seek independent support.
Key principles
| Principle | Practical meaning |
| Adults only | Underage participation is prohibited |
| Spend control | Use limits aligned with affordability |
| Time control | Use breaks and session restrictions |
| Risk awareness | Avoid chasing losses and impulsive play |
Player protection tools
Deposit, loss, and wager limits
Limits restrict spending within a defined period (daily/weekly/monthly), depending on the platform configuration.
Timeouts (cooling-off)
Timeouts block gameplay for a short period to reduce impulsive behaviour.
Self-exclusion
Self-exclusion blocks access for a longer period and is intended for users who need strong restrictions. The exact durations and conditions are shown in the responsible-gambling section of the account area.
How-to
How to set limits
- Step 1
Log in and open account settings.
- Step 2
Find “Responsible Gambling” (or similar).
- Step 3
Choose the limit type (deposit/time/loss) and the period.
- Step 4
Save changes and verify the limit is listed as active.
How to start self-exclusion
- Step 1 → Open the responsible-gambling tools in your account.
- Step 2 → Select self-exclusion duration and confirm.
- Step 3 → Record the confirmation details (dates and scope).
- Step 4 → Contact support if you need the restriction applied across related accounts (where supported).
Warning signs
Behavioural indicators
- Chasing losses
- Irritability when not gambling
- Hiding gambling activity
- Missing work, bills, or obligations
- Borrowing money to gamble
Financial indicators
- Using credit to fund gambling
- Increasing stakes to feel the same excitement
- Repeated deposits after losses
Getting help
If you are experiencing harm, seek help from licensed local counselling services, healthcare professionals, or national helplines in your country.
Troubleshooting
Limits are not applied immediately
Some changes may take effect after a cooling period. Check the effective date shown next to the limit in your account area.
I can still access after a timeout/self-exclusion request
Confirm the restriction is active in the account area. If it is not, contact support and request written confirmation.
FAQ
Policies often restrict early reversal. The binding rule is shown in your account area.
Creating alternative accounts to bypass restrictions is typically prohibited and may lead to additional blocks or closures.